The AroFlo login screen features a Forgot Your Password? link that users can click to reset their password. Clicking this link triggers an email to the user; the email contains a link that allows them to reset their password. The manager of the user's business unit also receives an email notification of the reset request. Both the user and their business unit must be active (i.e. not archived or disabled) for the Forgot Your Password email to be sent. New users will have this feature enabled by default. For existing users, Site Administrators need to grant access to this feature in the Site Administration area. See below.

To ensure users can receive the Forgot Your Password email:

1. In Site Administration, click Users and select the user you need.
2. On the user card, check that the user has a valid email address. 
   
3. Scroll to the bottom of the user card and click the Feature Access tab. Check that the tickbox beside Reset password through ‘Forgot Password?’ is ticked. If it's not, tick the box, then Save. 
   

   New users will have this setting ticked by default.

    
   
4. Ensure the user's email sending domain is on your Email Domain Whitelist:
   1. Still in Site Administration, go to Settings and start typing Forgotten Password.
   2. Check the domains listed. 
      

      Domains

      If the user's domain is...	then...
      listed	no further action is required.
      not listed	continue with the steps below.

       

       
   3. Click Add Domain. 
      
   4. Enter the user's email domain, e.g. company.com.au
   5. Save.