Troubleshooting GPS Devices

Find out how to troubleshoot your GPS devices if you encounter any issues

Updated on November 2nd, 2023

General Troubleshooting

If your GPS device is not working, please check the following:

  • The unit is plugged in (either to an OBD port or hard-wired to your vehicle)
  • You have a full-sized SIM card (not micro or nano)
  • The SIM card has a data plan (or credit for pre-paid SIMS) and has been correctly inserted into the device
  • The SIM card in the device has been activated (see instructions from your telco).

If the unit is still not working after checking the above, please submit a Support Request containing the following details:

  • The name of the AroFlo Asset being tracked
  • The mobile number of the SIM card
  • The name of the telco that provided the SIM card
  • The Access Point Name (APN) number (you may need to contact your telco for this)
  • A photo of the device with the SIM card installed (if possible)
  • The make, model and year of the vehicle
  • Whether the GPS device is plugged in direct or via an extension cable
  • For ATrack AX9 devices only: the number of times the device beeps (see chart below)
No. of Beeps
Meaning
(Staff use only)

1

 

Device power ON

 

2

 

OBD protocol connected

 

3

 

GSM/GPRS connected

 

4

 

GPS location determined

 

  • The LED status.

    A video of the LED lights can be helpful to us in diagnosing the problem. You can upload a short video to the Support Request page.

     

 

LED Status Guide

ATrack AX9 LED Status

LED Indicators

 

Colour

 

LED Status

 

Description
(Staff use only)

 

OBD

 

Green

 

Solid OFF

OBD protocol not found

Fast blinking

OBD-II data transmission

Blinking every 10 seconds

Deep sleep mode

GPS

 

Blue

 

Solid OFF

GPS power OFF

Blinking every 1 second

GPS location not yet found

Solid ON

GPS location determined


GSM

 


Red

 

Solid OFF

GSM power OFF

Blinking every 1 second

GSM no signal

Blinking every 2 seconds

GSM registered

Solid ON

Assigned server connected

 
 

ATrack AK7 LED Status

LED Indicators

 

Colour

 

LED Status

 

Description
(Staff use only)

 

PWR

 

Green

 

Solid On

In full operation mode

1 blink (0.1 second) in every 10 seconds

In sleep mode

1 second On, 1 second Off

GPS module off, external power lost, running on backup battery


GPS

 


Red

 

0.7 seconds On, 0.7 seconds Off

Searching for GPS signal

Solid On

GPS location determined


GSM

 


Red

 

Off

GSM module off

0.7 seconds On, 0.7 seconds Off

Searching for GSM signal

0.2 seconds On, 0.2 seconds Off

Registered to GSM network

2 blinks in every 2 seconds

Connected to GPRS network

Continuous blinking

SIM PIN error

Solid On Connected to Server