General Troubleshooting

If your GPS device is not working, please check the following:

• The unit is plugged in (either to an OBD port or hard-wired to your vehicle)
• You have a full-sized SIM card (not micro or nano)
• The SIM card has a data plan (or credit for pre-paid SIMS) and has been correctly inserted into the device
• The SIM card in the device has been activated (see instructions from your telco).

If the unit is still not working after checking the above, please submit a Support Request containing the following details:

• The name of the AroFlo Asset being tracked
• The mobile number of the SIM card
• The name of the telco that provided the SIM card
• The Access Point Name (APN) number (you may need to contact your telco for this)
  
• A photo of the device with the SIM card installed (if possible)
• The make, model and year of the vehicle
• Whether the GPS device is plugged in direct or via an extension cable
• For ATrack AX9 devices only: the number of times the device beeps (see chart below)

• The LED status.
  

  A video of the LED lights can be helpful to us in diagnosing the problem. You can upload a short video to the Support Request page.

   

LED Status Guide

ATrack AX9 LED Status

LED Indicators	Colour	LED Status	Description (Staff use only)
OBD	Green	Solid OFF	OBD protocol not found
		Fast blinking	OBD-II data transmission
		Blinking every 10 seconds	Deep sleep mode
GPS	Blue	Solid OFF	GPS power OFF
		Blinking every 1 second	GPS location not yet found
		Solid ON	GPS location determined
GSM	Red	Solid OFF	GSM power OFF
		Blinking every 1 second	GSM no signal
		Blinking every 2 seconds	GSM registered
		Solid ON	Assigned server connected

 

 

ATrack AK7 LED Status

LED Indicators	Colour	LED Status	Description (Staff use only)
PWR	Green	Solid On	In full operation mode
		1 blink (0.1 second) in every 10 seconds	In sleep mode
		1 second On, 1 second Off	GPS module off, external power lost, running on backup battery
GPS	Red	0.7 seconds On, 0.7 seconds Off	Searching for GPS signal
		Solid On	GPS location determined
GSM	Red	Off	GSM module off
		0.7 seconds On, 0.7 seconds Off	Searching for GSM signal
		0.2 seconds On, 0.2 seconds Off	Registered to GSM network
		2 blinks in every 2 seconds	Connected to GPRS network
		Continuous blinking	SIM PIN error
		Solid On	Connected to Server