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AroFlo's Customer Service team uses Zoom to schedule and run all client training sessions. This means:
App vs Browser Please download the 'Zoom Client for Meetings' app on your device. The browser based version of Zoom does not offer full functionality. See further download instructions below. Having trouble? Use your mobile device Note that this shouldn't be used as a replacement for using Zoom on a desktop or laptop computer, only for troubleshooting purposes. |
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Join a Meeting
At the scheduled time of your training session, open the email your consultant has sent and click on the link.
Download Zoom
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If you haven't used Zoom before, you'll see a prompt to download and install Zoom. You can also download the 'Zoom Client for Meetings' before the meeting.
If you're asked for a meeting passcode, click Cancel and click Launch Meeting in your browser. |
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Already Installed Zoom?
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If you've used Zoom before, the meeting will launch after you click the email link.
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Unable to download Zoom?
If you are unable to install Zoom, you can join a meeting with the ‘Join from your browser’ link. This option offers limited functionality and is not recommended.
The browser version does not allow our team to use annotation tools or request control if you need assistance.
Using Zoom
Once Zoom starts:
- Enter your name and click Join Meeting.
If you're early, you may see 'Waiting for host to start this meeting'. You'll have the opportunity to test your audio, video and other settings (see next section).
- A prompt may appear that the meeting is being recorded. Click Got It.
Audio Settings
Once you join a meeting, you can select the audio conference options:
- Computer Audio - if your computer has a microphone and speakers, click Join with Computer Audio and you're in.
More information
This is also the option to choose if you have a headset plugged into a computer that has a microphone and speakers.
You can click the checkbox at the bottom of the Computer Audio tab to always join a meeting in this way.
- Phone Call - this is the option to choose if your computer does not have a microphone and speakers.
See instructions here
To join the meeting via phone:
- Click the Phone Call tab.
- Using your mobile phone or a landline, select your country and dial any of the numbers given in the Dial section.
- When you hear the telephone voice prompts, use your phone's keypad to enter the:
- Meeting ID, followed by the # (pound or hash symbol)
- Participant ID, followed by the # (pound or hash symbol).
- Click Done.
Standard call charges apply
The phone numbers given for joining a meeting by phone are provided by Zoom. Standard call charges apply.
Unmute Audio and Start Video
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Your audio will be muted when the meeting starts, and participants will not see your webcam video. Use the controls on the bottom left to Unmute yourself when the meeting starts. - You can also turn on webcam video by clicking Start Video. |
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Share your screen
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Your AroFlo consultant may ask you to share your screen.
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Record your meeting
All Zoom meetings will be recorded by default. If you prefer that we don't record the meeting, please state this clearly to your AroFlo Consultant at the start of the call.
- Recordings are stored in the cloud for 30 days. On request, your Consultant can send you a link to your recording during this time.
- If you want to keep a permanent copy of the recording, you should download it when you receive the link.
Leave a meeting
Your AroFlo Consultant will end the meeting at the end of the allocated time. If you need to leave the meeting before that for some reason (e.g. if there are other people on the call and only you need to leave), click Leave Meeting in the lower right of the screen.
