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Email History

Learn about tracking Email History in AroFlo Office

Updated on January 3rd, 2024

Table of Contents

View Email History Email Details Delivery Status

When sending emails from within AroFlo, a record of each email is automatically stored against the associated:

  • Quote, task, purchase order, invoice or compliance form, or
  • Client card, for emails sent directly from a client card.

 

View Email History

  1. Navigate to a quote, task, purchase order, invoice or compliance form
  2. From Print Options, click View History.

    Can't see the View History button?

    If there is no email history, the View History link will not be displayed.

     

    Emails sent from a client card

    To view the history of emails sent directly from a client card, click the (three dots) beside the Email button (top right of screen) and select Email History.

    Show me

     
     
     

The Search Email History window will display. Double-click an email record to view the full details.

Column legend

Column Name

 

Description

 

Date / Time

 

When the email was sent.

 

User

 

The user that sent the email.

 

From

 

The from address in the email.

 

To

 

The recipient(s) in the To: field. Double-click the email record to view cc: and bcc: recipients.

 

Subject

 

The subject line in the email.

 

Attachments

 

Attachments included in the email. Double-click an email record to view the attachments.

 

Template

 

Any email template that was applied to the email.

 
 
 

 

Email Details

Clicking an email will display the email content and some additional information.

Attached files can only be viewed when Document Storage is enabled.

 

 

Delivery Status

The status section includes a table to track the email delivery status.

Can't see the status table?

Site Administrators can enable this via Site Administration > Settings > Print and Email Defaults > Print and Email Layout Defaults.

 

Emails will display a status for every To, CC or BCC email address.

Table legend

Status

 

Description

 

Creating

 

AroFlo is starting the email creation process.

 

Spooled

 

AroFlo has created the email and is waiting to send it to the AroFlo mail server.

 

Queued

 

AroFlo has sent the email to our server and it is queued for delivery.

 

Sent

 

Mail server has received the email and the recipient's receiving email server has responded with a successful delivery message.

Once AroFlo recieves a successful delivery message, there is no way for AroFlo to check what happens on the recipient's email server.
Spam filters and other settings may mean the email recipient did not receive the email.

 

Deferred

 

Mail server tried sending but cannot (for various reasons) send it right now and it will try again shortly.

 

Hard Bounce

 

Mail server received a failure message from the receiving email server. The reason for the Hard Bounce will be shown.

 

Soft Bounce

 

Mail server received a failure message from the receiving server. The reason for the Soft Bounce will be shown.

 

Rejected

 

Mail server found the email address on the blacklist.

 
 
 

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