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Looking for something?

AroFlo is a complex, full featured job management system. To assist our users we have created comprehensive help pages that are designed to help you make the most of all of AroFlo's features.

To find the information you need, you can:

browse through the topic titles in the Page Tree on the left or,
enter a keyword or phrase into the Search box (top right of this page) to search our entire AroFlo knowledge base.

If you're looking for information relating to AroFlo's Field Interface, Site Administration or Accounting Integration, please click one of the following quick links:

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Field Interface

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Administrators Guide

Administrator's Guide

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Accounting Integration

Need more help?

If you have a non-urgent query, you can submit an email support request via the Help Centre within AroFlo and a member of our Customer Support team will contact you within one business day.

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Alternatively, you can pick up the phone and call our Customer Support Team on the numbers below for instant assistance via our Remote Support tools.

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03 9259 5200
AU

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09 8871 130
NZ

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415 651 3496
US

After hours support

Our business hours are Monday to Friday, 08:30 to 17:00 AEST, however we understand that our clients may need business critical support outside of those hours. If you require support outside of our standard business hours and call one of our support numbers, you will be prompted to either leave a message or to transfer to our after hours support line.

We try our best to answer all calls but there may be circumstances where we can't answer the phone immediately. In this instance, you will be asked to leave your name, company name and phone number so we can call you back to assist with resolving your critical issue.

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If you desperately need assistance with a quote or invoice for your business and it can't wait, this is what we would categorise as a business critical issue and is exactly what our After Hours Support is here to assist with.

If you have a query about your AroFlo usage or you're not sure how to do something, the After Hours Support staff will arrange for your Account Manager to call you the next business day to arrange a training session.