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If your GPS device is not working, please check the following:

  • The unit is plugged in (either to an OBD port or hard-wired to your vehicle)
  • You have a full-sized SIM card (not micro or nano)
  • The SIM card has a data plan (or credit for pre-paid SIMS) and has been correctly inserted into the device
  • The SIM card in the device has been activated (see instructions from your telco).


If the unit is still not working after checking the above, please submit a Support Request containing the following details:

  • The name of the AroFlo Asset being tracked
  • The mobile number of the SIM card
  • The name of the telco that provided the SIM card

  • The Access Point Name (APN) number (you may need to contact your telco for this)

  • A photo of the device with the SIM card installed (if possible)

  • The make, model and year of the vehicle
  • Whether the GPS device is plugged in direct or via an extension cable
  • For ATrack AX9 devices only: the number of times the device beeps (see chart below)

    No. of BeepsMeaning
    (Staff use only)
    1Device power ON
    2OBD protocol connected
    3GSM/GPRS connected
    4GPS location determined
  • The LED status. See the relevant box below for your model.
    Note: A video of the LED lights can be helpful to us in diagnosing the problem. You can upload a short video to the Support Request page.

ATrack AX9 LED Status



LED IndicatorsColourLED StatusDescription
(Staff use only)


OBD



Green


Solid OFF

OBD protocol not found

Fast blinking

OBD-II data transmission

Blinking every 10 seconds

Deep sleep mode


GPS



Blue


Solid OFF

GPS power OFF

Blinking every 1 second

GPS location not yet found

Solid ON

GPS location determined



GSM



Red

Solid OFF

GSM power OFF

Blinking every 1 second

GSM no signal

Blinking every 2 seconds

GSM registered

Solid ON

Assigned server connected

ATrack AK7 LED Status


LED IndicatorsColourLED StatusDescription
(Staff use only)


PWR


Green

Solid On

In full operation mode

1 blink (0.1 second) in every 10 seconds

In sleep mode

1 second On, 1 second Off

GPS module off, external power lost, running on backup battery


GPS

Red

0.7 seconds On, 0.7 seconds Off

Searching for GPS signal

Solid On

GPS location determined



GSM



Red

Off

GSM module off

0.7 seconds On, 0.7 seconds Off

Searching for GSM signal

0.2 seconds On, 0.2 seconds Off

Registered to GSM network

2 blinks in every 2 seconds

Connected to GPRS network

Continuous blinking

SIM PIN error