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Credit notes can either be:

  • allocated directly to an invoice (except project invoices) to reduce the balance owing, or 
  • raised against the client and allocated to future invoices.

If you decide to pay out credits to your client, you can simply record the payment against the credit note. Alternatively, credit payments can be transferred from supported accounting packages and posted against the credit note via an integration link.

When inventory items are credited, stock holder levels for those items will automatically adjust to include the number of returned items.

Credit note number

The number sequence for credit notes is set within the Integration Menu > Integration Entity Details section. If this number needs to be altered, please contact your Site Administrator. For more information, see Posting Credit Notes.

Create a credit note for an invoice

If you want to credit a specific invoice:

  1. Open the invoice (must be a part, final or sales invoice).

    Creating a credit note using a Project Invoice is not currently supported.

  2. Click Create (top right of screen) and select Create Credit Note.

  3. Enter a reference number (optional).

  4. Record the reason for the credit in the description field (optional), or use a Descriptions template.

    Once you've saved the credit note, you can upload any internal records, documents or photos (such as credit slips) using the the Notes or Documents & Photos tab.

  5. To add items from the linked invoice: click Multi-Search > Invoice Items, select the checkbox next to the items, then click X to close the window.

    Alternatively, you can manually enter an ad hoc item or select items from inventory via the Multi-Search button.

  6. Enter the Qty and Sell Ex value of items to be credited.

  7. If you use Tracking Centres for reporting purposes: select a Tracking Centre for the item.
  8. If inventory items need to be returned to a different Stock Holder, click  (magnifying glass icon) and double-click to select a stock holder from the list.

  9. Click Save.

  10. Click Allocate if you wish to allocate the credit value to the original invoice.

     If you click 'Do Not Allocate', the credit value will be held against the client for future invoice allocations.

    Tax inclusive pricing

    By default, unit prices are treated as tax exclusive, but if the invoice from which you are creating a credit note had the Tax Inc. checkbox selected, your credit note will also be tax inclusive.

    Click to enlarge

  11. If your accounting integration link supports credit notes, change the Status to 'Approved' and Save. For more information on posting credits, see Using Cloud-Based Integration.

Create a credit note for a client

If you want to create a credit against a client for allocation to future invoices or payment of credits (refund):

  1. Go to Create > Credit Note.
  2. Click Client.
  3. Type in the client's name, or click  (magnifying glass icon) to search and select a client.
  4. Enter a reference (optional).
  5. Record the reason for the credit in the Description field (optional), or use a Descriptions template.
  6. Click Add Line Item.
  7. Enter the part number, item name, quantity and sell value.

    Alternatively, you can use Multi-Search > Inventory to search and select items from inventory.

  8. If you use Tracking Centres for reporting purposes, select a Tracking Centre for the item.
  9. Click Save.

Tax inclusive pricing

Once you've saved, the Totals area appears. If you want your line items to be tax inclusive and you've set the Tax column to GST, click the Tax Inc. checkbox.

Click to enlarge

Allocate credits

Credits can be allocated to a single invoice or spread across multiple invoices (except project invoices).

There are two ways to allocate credits:

  1. From an invoice:

    1. In the totals area, click the Credits Applied total value link (e.g  $0.00)



    2. Click Allocate Credit.
    3. Enter the Allocate amount(s) for this invoice.



    4. Click Save.
    5. Click X to close the window.

  2. From the credit note:

    1. In the totals area, click the Credit Applied total value link (e.g  $0.00)
    2. Click Add Allocation.
    3. Click Add.
    4. Click the checkbox next to the invoice(s) to be credited.

      Click to enlarge

    5. Click X to close the Allocate Invoice window.
    6. Enter the Allocate amount for each invoice.

      Click to enlarge

    7. Click Save.
    8. Click X to close the window.


The Credit Note Allocations window will now show the invoices and credit amounts that have been applied.

Click to enlarge

Delete credit allocations

Allocated credits can be deleted if needed.

  1. Open the credit note or invoice worksheet.
  2. Click the Credits Applied value link e.g. $22.00
  3. Click the credit allocation you want to delete.
  4. Click Edit Allocation.
  5. Click Delete

Credit payments

To manually record credits paid out to a client:

  1. Go to ServiceTrack > Credit Notes.
  2. Click the Credit Note Number to open.
  3. Click Add Payments.
  4. Select Payment Method.
  5. Enter a reference and/or notes (optional).
  6. Click Save.

    Click to enlarge


Post credit payments to an accounting package

If your accounting integration link supports two-way transfer of payments, you can post credit payments (refunds) from your accounting package against credit notes in AroFlo. For more information, see Using Cloud-Based Integration.

Print/email credit note

It is recommended that you preview the credit note before printing or emailing to your client.

  1. In the Print Options, click Preview.
  2. To print, click Print PDF, then click the file name to view the document.
  3. To email, click Email. For further instructions, see Send an Email.


Customise your credit notes

AroFlo's standard layouts may be used as a template to create customised layouts for your business. For more information, see Customise a Standard Layout.