I've just signed up. When does my free access period start?
AroFlo subscription - Your free access period starts when you first log in to AroFlo.
AroFlo Go subscription - Your free access period starts as soon as you verify your site after completing the online sign up.
Both subscriptions include a free trial of AroFlo's Document Storage add-on during the free subscription period.
What happens after the 30 day free access period?
AroFlo subscription - Monthly billing for your subscription will commence. We'll send you an invoice at the end of each month and payment will be processed in accordance with your direct debit request.
AroFlo Gosubscription- We will email you a few days before the end of the free access period to remind you to enter your credit card details. At the end of the free access period, the features in the account will be limited to the subscription window until a credit card is registered.
How do I upgrade from AroFlo GO to the full featured AroFlo system?
You can upgrade to our full featured system at any time. Our Sales team would be happy to give you a demonstration of AroFlo before you upgrade - just give us a call to arrange a suitable time.
If you're ready to go ahead and upgrade, please contact our Accounts team and they will assist you with your request.
Does your system have a client facing portal?
Full AroFlo users can create logins for individual client contacts which allows them to access and update jobs that are logged against their company name. For more information, see Client Access.
This feature is not available to AroFlo Go users.
Does your system work with sub-contractors?
Full AroFlo users can create logins for individual contractors to allow them to access and complete jobs that are assigned or scheduled to them. Please note that there is an additional monthly charge for each contractor that accesses AroFlo. For more information, see Contractor Access.
This feature is not available to AroFlo Go users.
How does your active user pricing work?
AroFlo subscription - Starts off with a minimum of 3 active users at. $150* per month ($50* per user). For each new active user after this, we automatically add a $50* charge per month and we throw in a freebie on your 6th user. Once you hit 11 active users,your monthly charge drops to $45* per user. See the AroFlo pricing schedule.
A passive user is someone who does not need to access AroFlo but needs to be in the system for scheduling and timesheet purposes. An active user can schedule jobs and send schedule notifications to passive users, as well as entering timesheets on their behalf. Please see our AroFlo pricing schedule or AroFlo Go pricing schedule for passive user charges.
When will I receive my first monthly bill?
At the end of your free subscription period, monthly billing for your subscription will commence. We'll send you an invoice at the end of each month and payment will be processed in accordance with your direct debit request.
How can I update my direct debit details?
Please call our Accounts team.
I want to pay an invoice but it doesn't have your banking details?
Please call our Accounts team to make a payment.
I can no longer access document storage. How do I reactivate it?
If you wish to continue using Document Storage, please contact our Customer Service team and they will reactivate it for you. Any documents or images you uploaded to AroFlo during the trial period will still be there.
Consulting and training
How much training and support will I get?
AroFlo subscription - You will be assigned an Account Manager who will work with you to develop a flexible learning plan based on your individual requirements and business workflow.
AroFlo Go subscription - Your AroFlo Go subscription gives you:
online help (interactive tutorials, videos and help pages).
You can purchase hourly support packages or upgrade to our Premium Support Package at any time. Simply contact our Customer Service team and they'll organise it for you.
Do you provide on-site training?
No, we provide all training sessions over the phone using a secure remote support portal. This allows us to share your screen so we can show you exactly what to do. Alternatively, if you're based in Melbourne, you can ask to attend training at our office.
If you need on-site training, accounting guidance or business advice, you may like to work with an AroFlo Certified Consultant or Partner. You can find a list of them in our Partner Directory.
Please note:AroFlo Consultants and Partners are not employees of AroFlo. We do not guarantee or endorse the service or level of expertise of any consultant or partner.
Will you train all of my staff, including new staff in the future?
AroFlo subscription- Our initial set-up and training package is designed to train an 'AroFlo Champion' - one person in your business who will learn the system and train your other users. We can accommodate up to three people on your training calls - just make sure they can all hear the call and see the screen during the session.
AroFlo Go subscription - AroFlo Go users do a lot of their initial training via the Help Centre within AroFlo, with 30 minutes per month of phone support from our Customer Service staff. If you'd like additional support, or if you'd like additional users trained, you can purchase one of our pre-paid hourly support packages, or our premium support package. See the AroFlo Go pricing schedule.
Does the training and set-up fee include accounting integration?
No, there is an additional one-off fee (per company file) to set up an accounting integration link, plus an on-going annual maintenance fee. Please see our AroFlo pricing schedule or AroFlo Go pricing schedule for cloud and desktop set-up costs.
If you would like a quote to set up an integration link for your accounting package, please contact our Customer Service team.
Do I need an accounting integration to use AroFlo?
No, you don't have to integrate your AroFlo site with your accounting package to enjoy the benefits of AroFlo. Even without integrating, you can still send invoices directly from AroFlo. You'll just need to manually enter these into your accounting package, and then mark them as processed in AroFlo.
What do I need to do before I integrate my accounting system with AroFlo?
To ensure that we can successfully set up your accounting integration with AroFlo or AroFlo Go, you will need to:
Check that all of your clients and suppliers exist in AroFlo prior to the integration session.
Know the Tax Codes and Account Codes that relate to your AroFlo Task Types, Invoices, Payments and Purchase Orders.
Have the relevant Admin login details/privileges to access your accounting system.
Back up your accounting file prior to the integration session (if your accounting system provides a back-up option).
Additional requirements for MYOB Classic / MYOB Live Local / Quickbooks / Reckon:
This software is for PC / Windows only -please call our Customer Service team to discuss possible Apple MacOS solutions.
Install the desktop software on a computer that has access to your accounting system files.