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A substatus is a user-defined label that is linked to a main status for the purpose of providing additional information relating to the status of a quote or task. 

Substatuses are included in the ServiceTrack quote and task list views, which can be filtered to make it easier to find particular jobs of the same sub-status. The substatus colours are a visual aid for easy identification of the overall status of a quote or task within ServiceTrack and the Calendar.

A range of sample substatuses are available by default on new AroFlo sites.

Add a substatus

  1. In Site Admin, go to Settings.
  2. Use the search box to find 'Substatus'.

  3. Click the link for the relevant section i.e. Quotes or Tasks.

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  4. Click + Add Substatus.

  5. Enter a name (required).
  6. Enter a description (optional).
  7. To change the substatus colour, click the coloured square under Substatus Colour.
  8. Select a colour and click Apply.
  9. Map the substatus to a main status or multiple main statuses using the check boxes.
  10. Click Add Substatus.
  11. Save.

    Change list order

    You can easily re-order the substatus list by clicking (two lines icon) beside the substatus you want to move and dragging it up or down to its new position.

Example of Task Substatus Settings:

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Example of Quote Substatus Settings:

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Use custom substatus for sub-business unit

If you're adding a substatus to a sub-business unit, you will need to ensure you check the Use custom substatuses for this business unit option. Otherwise, the system will only use the substatus list defined in the top level business unit.

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Archive a substatus

To archive a substatus:

  1. Click (yellow arrow icon).
  2. Save.

To view the archived substatus list, select 'Archived' from the drop-down list in the top right corner.

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Reactivate an archived substatus

To reactivate an archived substatus, change the list filter from 'Active' to 'Archived', click (green arrow icon) and Save.

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