Event messages allow you to set up automatic alerts for a range of events that occur within AroFlo.
- Set up automated messages that are triggered by Aroflo events, like quote approvals, task completion or updated calendar schedules.
- Set event messages to be sent as an email, SMS or webhook.
- Set who the message will be sent from and delivered to.
- Set who can trigger an event (Management, Supervisor, Worker, other).
- Set when the message will be sent: either at the time of the event or after a delay.
Add an Event Message
To add an event message:
Go to Site Admin > Settings > General > Event Messages.
To set up event messages for a specific client, switch to the Office Site and go to Manage > Clients > Select Client > Event Messages.
- Select an Event that will trigger messages (from the list on the left).
Choose the message type, either Add Email, Add SMS or Add Webhook.
Learn more about these message types below.
Set up an Event Message
An event message can be sent as an email, SMS or webhook.
Email alerts can be sent to multiple people who can be set as To, CC (Carbon Copy) and BCC (Blind Carbon Copy).
SMS
Use this method to quickly send an SMS to clients or technicians in the field.
SMS Requirements
- If you want to send an event message as an SMS, you need to configure a SMS provider in Site Admin.
- AroFlo Go can only use SMS based event messages for Schedule Reminder events and Checklist messages.
Webhook
Use webhooks to notify other systems or apps that an AroFlo event has occurred. This method sends a message (JSON payload) to a unique URL provided by that system or app.
Event Message Fields
Once you have added an event message, complete the fields in the window. Options available may differ depending on the message type (email, SMS or webhook).
| Field | Description |
|---|---|
| Send / Alert | Select when you want to send the alert, e.g. 'At time of event', at various time intervals, or at a specific time one or more days after the event. |
| Performers | This field is optional and Any performer will be applied by default. Performers allow you to select specific user types and sources that can trigger an event message. For example: Send an event message if a Base User completes a task in Field, but not if an Admin User completes a task in Office.
|
| From | For Email and SMS messages. Select who the event message will be from. See 'From and To Definitions' below to learn about the available options. SMS Note: Replies If you would like your own mobile number to be displayed as the 'From' number and to receive replies to that number, you will need to select Custom and enter your mobile number into the To Value field. Virtual Private Numbers can be entered the same way. For more information, see SMS Messaging. |
| To | For Email and SMS messages. Click Add To and select who you want the messages sent to. SMS Note: Delivery SMS can only be sent to mobile numbers saved against the contact(s) selected. If an SMS cannot be delivered, a system generated email will be sent to the Business Unit Manager's email address. |
| Template | This is the text or content that will be included in the event message. Selecting a template is optional and AroFlo will send some basic information if left blank. Click the For instructions on how to create a new email template, see Email Templates. SMS Note: Charges All SMS providers charge per message. If the SMS contains more than 160 characters, it will be split into multiple messages. Webhook Note: Content Type If the event message is a webhook, the default BODY is a JSON payload. The content-type header will be application/json. |
| URL | For Webhook event messages only. This is where you enter the webhook URL from the application you want to send data to. |
Additional Options
| Options | Description |
|---|---|
| Show Sent History in Task Notes | Enables automatic importing of sent event messages to the Task Notes section on a job. |
| Track Delivery Status, Opens and Clicks | Used to track email delivery status, i.e. if the email has been opened, clicked or read. |
| Allow Reply Imports | Enables automatic importing of email replies. |
From and To Definitions
The following settings are used to control who the alert is sent from or to.
| Setting | Description |
|---|---|
| Custom | Allows you to enter an email address or mobile number in the field provided. |
| User | Allows you to select a specific user. |
| BU Manager | Uses the Primary Contact set against the current Business Unit for your business. |
| Client Primary Contact | Uses the Primary Contact email set in the Client card. |
| Current User | Uses the current user who is logged into the system. |
| Task Assigned To | Uses the Assigned person set on the task. |
| Task Client Contact | Uses the Reported By/Contact set on the task. |
| Scheduled To | Uses the resource scheduled to perform the task. |
| Client Account Managers | Uses the Account Manager(s) set on the Client card. |
| Task Location Contact | Uses the Contact set on the Location card linked to the task. |
| Task Sales Person | Uses the Sales Person set on the task. |
| Quote Estimator | Uses the Estimator set on the quote. |
Events with unique conditions
Event: Create Task
This event allows you to trigger a message when a task is created (this includes Work Order Imports).
Work Order Import Performer
If you are using Work Orders, ensure the Performers field is set to Any.
Event: Schedule reminder Template
This event allows you to set up automatic alerts for schedules added to the AroFlo Calendar. Schedule reminders are triggered at the time/day specified, rather than by a 'Performer'. The system checks every 5 minutes and actions all of the reminders that are due.
Alert / Time Setting
Schedule reminders will not trigger if the alert time has passed. For example, if you create a schedule today and the alert is for '1 day before', the alert will not trigger.
Desktop alerts
Schedule reminders can also be set as desktop alerts. Desktop alerts are designed for desktop users only and users must have:
- the AroFlo calendar open on their desktop browser (Chrome or Firefox only)
enabled Desktop Alerts in their Calendar Settings.
Event: Edit Compliance Form
The Edit Compliance Form event is used to trigger alerts when compliance forms are being edited.
To activate this event for specific types of compliance forms, you will need to enable the 'Send Edit Compliance Form Event Messages' setting on individual compliance forms, risk templates and OHS checklists. See Forms for more information.
