Once we apply the change, you may see a different 'From' address when drafting an email. However, you will be able to change this using Print and Email Defaults.
Why the change?
The 'default email' hierarchy becomes easier to understand and follows the 'client > business unit > company' workflow used in other areas of the system.
AroFlo will check the client settings, business unit settings and company (top level) settings. If all of these are 'System Default', we use the email address from the business unit contact, followed by the company (top level) contact.
When is this happening?
In the week starting 15 February 2021.
What do I need to do?
If you're concerned that these changes will impact your business, please contact our Customer Service team.
Anything else I should know?
We've also included a few minor changes to the display name of business unit emails. This will provide more clarity when a business unit contact or business unit email is selected.
Any further questions?
If you need additional assistance with print and email defaults, simply call and book a training session with one of our friendly Customer Service team members, or send us a support request via the AroFlo Help menu.