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The AroFlo login screen features a Forgot Your Password? link that users can click to reset their password.

Clicking this link triggers an email to the user; the email contains a link that allows them to reset their password. The manager of the user's business unit also receives an email notification of the reset request. Site Administrators need to grant access to this feature in the Site Administration area.

Both the user and their business unit must be active (i.e. not archived or disabled) for the Forgot Your Password email to be sent.

To make sure users can receive the Forgot Your Password email:

  1. In Site Administration, click Users and select the user you need.
  2. On the user card, check that the user has a valid email address.

    Click to enlarge

  3. Scroll to the bottom of the user card and click the Feature Access tab. Check the box beside Reset password through "Forgot Password?" and then Save.

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  4. Ensure the user's email sending domain is on your Email Domain Whitelist:
    1. Still in Site Administration, go to Settings and enter Forgotten Password
    2. Check the domains listed.

      If the user's domain is...then...
      listedno further action is required.
      not listedcontinue with the steps below.
    3. Click Add Domain.

      Click to enlarge

    4. Enter the user's email domain, e.g. company.com.au
    5. Save.

If no email domains are entered into the whitelist, any email domain will be allowed.

Feature access

Your permission group determines access to this feature.


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