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Problem

Clicking the Test/Register Connection button the user receives an Error: Unauthorized warning.

Solution

This is typically caused by the user authorising their Reckon Hosted Account (not file) with their username and not their User-ID (a string of digits ending in "-1"). An alternate issue is that the user has not entered the file access details correctly, however this article assumes the former.

Reauthorize the Reckon Accounts Hosted account
  1. Click Authorise a Reckon Hosted Account
  2. Login to Reckon Hosted. This will be the UserID and NOT the username!

    If the user doesn't know their UserID, check this page Finding Reckon UserID.

    Primary/Owner User

    This has to be the user ending in "-1" which is the primary/owner user.

  3. Click Test/Register Connection.